Trace Carter – Owner
Cassey Carter – Office Manager
Edmund Alferez – Virtual Assistant
Will Carter – Apprentice Technician
Jeremy Taylor – Service Technician
Triple C Repair began when Trace Carter identified a critical need among customers: affordable appliance repairs. Driven by his passion for building community and aiding others, Trace embarked on a mission to make essential services accessible to all. This led him to proudly open the doors to Triple C Repair in April 2023. “We bring years of extensive experience in the industry,” Office Manager Cassey Carter says. “Our team is excited to leverage this expertise to deliver exceptional service and innovative solutions to our clients.”
The mission of this organization is to deliver high-quality, cost-effective, and efficient services to its customers. “As we always say, ‘If you’re tired of the rest, call the best,'” Carter says. “At Triple C Repair, our slogan is ‘Shielding you from costly repairs,’ and we stand by it with every service we provide.”
The technicians at Triple C Repair are highly trained and specialize in servicing all types and brands of appliances, from basic maintenance to complex repairs. “In addition to appliance services, we offer a wide variety of other services,” Carter says. “If you have any specific needs, just let us know, and we’ll do our best to assist you.”
Even though their regular business hours are 8 a.m. to 5 p.m. CDT, Triple C Repair does accept emergency calls. “We understand that emergencies can happen outside of these hours. Our dedicated service technicians are committed to ensuring that our customers’ needs are met, even beyond regular business hours,” Carter says. “We accept calls and provide services after hours for emergencies, so you can always count on us when you need urgent assistance.”
Their service area extends within a 75-mile radius around Texarkana. Additionally, they cater to clients throughout northeastern Texas and northern Louisiana. “This extensive coverage ensures that we can meet the needs of a diverse range of customers in these regions, providing reliable and efficient services wherever they are required,” Carter says.
Because Triple C Repair is a locally owned company, they are hiring employees from this area, such as Jeremy Taylor, a service technician for Triple C Repair. “This job has been a blessing for me. They took me on knowing I had limited experience and made me feel like family,” Jeremy says. “They have great service and rich family-based values that reach every customer they serve. I believe in Triple C because they are honest and go the extra mile when doing a job or customer right.”
Will Carter, an apprentice technician at Triple C Repair, has strong faith in the company because he has seen their high-quality work. “Their work surpasses many of today’s top repair companies, their prices are the most competitive, and their service is exceptional,” Will says. “My belief in Triple C Repair isn’t just because I am the owner’s son. From an early age, my father, Trace Carter, instilled in me the values of providing quality, cost-effective, and efficient service—values that define our business today.”
At Triple C Repair, they pride themselves on going the extra mile to ensure prompt customer care, aligning with the valuable feedback they receive. “Our commitment extends beyond assistance; we prioritize efficiently resolving customer issues with a focus on affordability and quality,” Carter says. “What sets Triple C Repair apart from other service providers is our dedication to fostering relationships, not just building a reputation, ensuring enduring customer satisfaction.”
A great example of this dedication to customer service is the story of Edmund Alferez, who began his relationship with Triple C Repair last year when he reached out to them about a work order 2-3 hours away from their location. “I didn’t expect them to accept it due to the distance, but their dedication to helping people shone through. They took on the job, knowing it had been pending for some time,” Edmund says. “From that moment, I firmly believed in Triple C Repair and the incredible family behind this company. They go beyond simply doing a job; they genuinely care about helping their customers efficiently and promptly. Today, I am a virtual assistant and dispatch agent for Triple C Repair.”
No matter the situation or issue, Triple C assures its customers that it is committed to providing exceptional service. “Our goal is not only to ensure your satisfaction but also to build lasting relationships through our high-quality, efficient, and cost-effective services,” Carter says. We are committed to maintaining competitive and affordable pricing to ensure our customers receive the best value for their money.”
For more information about us, please visit their portfolio at http://www.triplecrepair.net. You can also find client reviews and feedback by searching for Triple C Repair on Yelp, Google, and Facebook. Feel free to contact them at 870-330-5024 or email them at info@triplecrepair.net.